Legal & Compliance

Privacy Policy and Terms of Services

This page outlines how Integrative Lien collects, uses, and protects information, along with the terms governing use of our website and services.

1. Information We Collect

Integrative Lien collects information necessary to coordinate medical lien funding between attorneys, healthcare providers, and patients. The categories of information we may collect include:

Contact Information: Names, phone numbers, email addresses, and mailing addresses for attorneys, law firm staff, providers, and patients.
Case Information: Accident or injury dates, liability summaries, requested treatment specialties, and related legal case details.
Medical Information: Treatment records, diagnostic reports, billing statements, and clinical charts submitted by participating healthcare providers.
Provider Information: Practice details, credentialing documents, and specialist information submitted during network onboarding.
Website Usage Data: IP address, browser type, device information, and pages visited, collected automatically through standard web technologies.

2. How We Use Information

Information collected through our website and intake forms is used solely to operate and improve our lien coordination services, including to:

Review and process case submissions and provider referrals;
Facilitate communication between attorneys, providers, and our case coordination team;
Maintain accurate medical records, billing documentation, and lien agreements;
Respond to inquiries submitted through our general contact form;
Comply with applicable legal, regulatory, and contractual obligations;
Monitor and improve the performance and security of our website.

3. HIPAA & Medical Records

Integrative Lien recognizes the sensitivity of medical information involved in personal injury cases. All protected health information (“PHI”) submitted to us — whether by an attorney, provider, or patient — is handled in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and stored within secure, access-controlled document management systems.

Authorized Access Only: Medical records and case files are accessible only to authorized Integrative Lien personnel directly involved in case coordination, underwriting, or records management.

Patient Authorization: PHI is shared with third parties (including healthcare providers and law firms) only as necessary to coordinate treatment and case resolution, or as authorized by the patient or their legal representative.

We do not sell personal or medical information to third parties. Information may be shared in the following limited circumstances:

With Participating Providers: To facilitate referrals, treatment coordination, and billing for an active case.
With Referring Attorneys: To support case management, documentation requests, and settlement coordination.
With Service Providers: Third-party vendors who support our secure records infrastructure, subject to confidentiality obligations.
As Required by Law: Where disclosure is required to comply with a subpoena, court order, or applicable regulation.

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal and medical information from unauthorized access, disclosure, alteration, or destruction. These safeguards include encrypted document storage, access-controlled intake portals, and routine internal audits of our records management systems. While we work to protect all information in our care, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to support basic site functionality, remember preferences, and understand general usage patterns. These technologies do not collect medical information and are limited to general website analytics. You can adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.

7. Your Rights & Choices

Depending on your role and applicable law, you may have the right to:

Request access to personal or medical information we hold related to your case;
Request correction of inaccurate information;
Request that we limit certain uses or disclosures of your information, subject to legal and contractual obligations related to active cases;
Withdraw consent for non-essential communications at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

8. Data Retention

We retain case files, medical records, and lien documentation for as long as necessary to fulfill the purposes outlined in this policy, including the duration of an active legal case and any applicable retention period required by law, healthcare recordkeeping regulations, or our internal compliance policies. Once retention obligations have been satisfied, records are securely destroyed or de-identified.

9. Acceptance of Terms

By accessing or using the Integrative Lien website, submitting a case, or otherwise engaging with our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our website and services.

10. Description of Services

Integrative Lien provides medical lien coordination services that connect personal injury attorneys, their clients, and credentialed healthcare providers. Our services include case review, provider placement, documentation coordination, secure records management, and settlement-based lien resolution. Integrative Lien does not provide medical care directly and is not a law firm; we act solely as a coordination and administrative service between the parties involved in a personal injury case.

11. Eligibility & Accounts

Our services are intended for use by licensed attorneys, law firm staff, credentialed healthcare providers, and patients referred through a participating attorney. By submitting information through our intake forms, you represent that:

You are at least 18 years of age or are submitting information on behalf of a represented client with appropriate authorization;
All information provided is accurate and complete to the best of your knowledge;
You have the legal authority to submit case, medical, or provider information on behalf of the relevant party.

12. Lien & Payment Terms

Treatment coordinated through Integrative Lien is provided under a lien-based funding arrangement. Under this arrangement:

Qualified patients receive medical treatment without upfront payment;
Outstanding medical liens are satisfied directly from the proceeds of a successful legal settlement, judgment, or other case resolution;
Specific lien amounts, terms, and repayment obligations are governed by individual lien agreements executed between the patient, provider, and/or attorney involved in each case;
Integrative Lien does not guarantee the outcome, value, or timeline of any legal case, and lien satisfaction is contingent upon case resolution.

Nothing on this website constitutes a lien agreement. All lien terms are documented separately in writing and signed by the applicable parties prior to the commencement of treatment.

13. Provider Network Terms

Healthcare providers participating in the Integrative Lien network agree to maintain valid licensure and credentials, provide care consistent with accepted medical standards, submit accurate and timely documentation for referred cases, and comply with applicable billing and lien terms outlined in their provider agreement. Integrative Lien reserves the right to review, suspend, or terminate a provider’s participation in the network for failure to meet these standards or for conduct that compromises patient care, case integrity, or compliance obligations.

14. Disclaimers

The information provided on this website is for general informational purposes only and does not constitute legal or medical advice. Integrative Lien makes no representations or warranties regarding the outcome of any legal case, the suitability of any particular healthcare provider, or the timing of case review, provider placement, or settlement resolution. All services are provided on an “as available” basis.

15. Limitation of Liability

To the fullest extent permitted by law, Integrative Lien and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including but not limited to delays in case review, provider placement, treatment outcomes, or settlement timing. Our total liability for any claim arising from these terms shall not exceed the amount, if any, paid by you directly to Integrative Lien for the services giving rise to the claim.

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Integrative Lien is headquartered, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located within that jurisdiction.

17. Changes to These Terms

Integrative Lien may update this Privacy Policy and these Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page indicates when these terms were most recently revised. Continued use of our website or services following any update constitutes acceptance of the revised terms.

18. Contact Us

If you have questions about this Privacy Policy, these Terms of Service, or wish to exercise any rights described above, please contact our team using the information below.